Privacy Policy

This Data Privacy Policy outlines the commitment of Combined Energy Technologies Pty Ltd ("we," "us," or "our"), an Australian energy management company, to protect the privacy and security of personal information we collect, use, and manage in the course of providing our services. This policy is designed to comply with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs) and applies to all information collected by us in Australia.

We collect data from your site for the following purposes:

(a) Monitoring and Reporting: To monitor and report on the performance of the energy management system, including any devices or appliances connected to the system.

(b) Remote Troubleshooting: To provide remote troubleshooting for the system and/or associated devices and appliances.

(c) Marketing: To market new appliances, devices, functionality, or energy services related to the system.

(d) Research and Product Development: To conduct research and product development purposes.

The information collected will be used strictly for the purposes outlined above. We will not use or disclose your personal information for any other purpose without your explicit consent or unless required by law.

We are committed to protecting your personal information and will only share it with:

(a) Our resellers and service partners who are directly involved in the supply or ongoing support of devices monitored by our services.

(b) Third parties, if necessary, for the specific purposes mentioned above, under strict confidentiality and security measures.

Your information will not be provided or sold to any other third parties.

We recognise the importance of securing and protecting your personal information. We will take steps we believe to be reasonable and in alignment with industry and regulatory standards to:

(a) Protect your personal information from unauthorised access, disclosure, alteration, or destruction.

(b) Securely store your information using appropriate physical, electronic, and managerial procedures.

You have the right to access the personal information we hold about you and to request correction of any inaccuracies. Please contact us using the details provided below if you wish to make such a request.

We may update this Data Privacy Policy from time to time to reflect changes in our practices or the legal landscape. We will notify you of any significant changes by posting the new policy on our website or through direct communication.

If you have any questions or concerns about our Data Privacy Policy, or if you wish to make a complaint about how we have handled your personal information, please contact us at:

Combined Energy Technologies Pty Ltd (ACN 616 324 362)
Email: contact@combined.energy

We take all complaints seriously and will respond to your query as soon as possible.